What We Do and Don't Do

We do:

  • Listen to your concerns and questions
  • Identify and explore options and next steps
  • Discuss resolution strategies
  • Provide another—and impartial—perspective
  • Facilitate difficult conversations as an impartial third party
  • Help open avenues of communication
  • Suggest alternative solutions and resources and make referrals to appropriate university offices
  • Assist in sorting through why your approach(es) may not have been successful and explore alternative solutions
  • Track patterns of systemic problems on campus and forward suggestions for changes in policy, or the consideration of alternative strategies, to the university administration.

We don't:

  • Maintain records that identify you as a client of the office
  • Represent individuals in formal proceedings
  • Conduct or participate in formal investigations
  • Provide psychological counseling
  • Offer legal advice
  • Testify at or gather evidence for formal administrative proceedings
  • Advocate for individuals or departments
  • Revise or rescind policies.